Privacy Policy
Privacy Policy – Carter & Brooks
Who We Are
Carter & Brooks ("we," "us," or "our") operates this website (the "Site"). We are an e-commerce company offering a range of products. This Privacy Policy explains how we collect, use, share, and protect your personal information.
Information We Collect
Personally Identifiable Information
We collect personal information when Users interact with the Site, such as when creating an account, placing an order, subscribing to our newsletter, or requesting customer service. This may include:
Contact Information: Full name, email address, mailing address, and phone number.
Payment Information: Credit card details or other payment information required to process orders. Payment details are securely handled by third-party payment processors and are not stored on our servers.
Authentication Information: For buyers and sellers, we may collect information necessary to verify the authenticity of products, including photos or product descriptions.
Non-Personally Identifiable Information
We may automatically collect non-personal information when Users visit the Site. This may include:
Browser and Device Information: Browser type, device type, operating system, and internet service provider.
Log Data: IP address, pages visited, time and duration of visits, and other usage statistics.
Cookies and Tracking Technologies
The Site may use cookies to enhance user experience. Cookies are small files stored on your device to remember preferences, track site usage, and improve performance. You may choose to disable cookies through your browser settings, although some features may not function properly without them.
How We Use Collected Information
We may use your personal information for the following purposes:
To Provide and Maintain Our Services: Process orders, manage accounts, and provide customer support.
To Personalize User Experience: Aggregated data helps us understand how Users interact with the Site and how we can improve functionality.
To Improve Our Website: User feedback and analytics help optimize our products, services, and overall experience.
To Process Payments: Use provided information solely to complete transactions.
For Periodic Communication: Send order confirmations, updates, and responses to inquiries. With your consent, we may also send promotional messages, from which you may unsubscribe at any time.
How We Protect Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. Sensitive information exchanged between the Site and Users is encrypted using Secure Socket Layer (SSL) technology and protected by industry-standard safeguards. Payment data is handled in accordance with recognized security standards.
Sharing and Disclosure of Information
We do not sell, trade, or rent Users’ personally identifiable information. However, we may share information:
With Service Providers: Third parties that assist with business operations (such as payment processing, shipping, and customer service).
For Legal Compliance: When required by U.S. law or necessary to protect against legal liability.
Business Transfers: Personal information may be transferred in the event of a merger, acquisition, or sale of assets.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by applicable U.S. law.
Account Information: Retained as long as the account remains active.
Legal Compliance: Retained for periods required by legal obligations or dispute resolution needs.
Your Rights and Choices
Access and Update: You may access and update your personal information through your account or by submitting a request.
Data Portability: You may request a copy of your personal information in a structured format.
Deletion: You may request deletion of your personal data, except where we are legally required to retain it.
Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.
These rights are provided in accordance with applicable U.S. privacy laws.
International Users
If you access the Site from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Site, you consent to this transfer.
We take steps to ensure that all international transfers comply with applicable privacy standards and provide adequate protection for your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. We encourage Users to review this Policy regularly to stay informed about how we protect and handle personal data. Continued use of the Site after changes indicates acceptance of the updated Policy.