Shipping

Shipping Policy – Carter & Brooks

Who We Are

Carter & Brooks ("we," "us," or "our") operates this website (the "Site"). Our goal is to ensure a smooth and transparent shipping process so you can shop with confidence. Below you will find details about how we handle shipping.

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Shipping Costs

We offer free shipping on all orders.

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Shipping Areas

We currently deliver within the United States.

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Future Expansion

We may expand our delivery areas in the future.

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Order Processing Time

Processing Time: Orders are processed within 1–2 business days, Monday through Friday.

Cut-off Time: Orders placed before 10:00 PM are processed on the same business day. Orders placed after this time are processed the next business day.

No Processing On: Orders are not processed or shipped on weekends or U.S. federal holidays.

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Delivery Time

Estimated Delivery Time

Orders are typically delivered within 4–7 business days after processing, depending on the destination.

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Shipping Process

Carriers: We partner with reliable U.S. shipping carriers to ensure safe and timely delivery.

Tracking: Once your order has been shipped, you will receive tracking information via email.

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Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please report it within 48 hours so we can resolve the issue quickly.

Lost Orders: If your order does not arrive, please contact us for assistance in locating or replacing your shipment.